LendAPI is proud to announce that industry veteran Brent Arundel has joined our executive team as Vice President of Customer Success. With more than two decades of hands-on experience across the lending spectrum, most notably in specialty finance, alternative lending, and subprime credit—Brent joins LendAPI at an inflection point in our rapid growth, where speed to value, effortless integration, and institutional-grade client support are paramount.

Operating within SVP of Product Andy Ivey’s organization, Brent will lead customer onboarding, product adoption, and client relationship management, transforming how banks, fintechs, and credit unions deploy complex lending products in record time.

A Track Record Built in the Trenches of Modern Lending

Brent brings a rare combination of technical depth, operational discipline, and deep-domain credit acumen forged over 20+ years in financial services.

Most notably, Brent was one of the foundational early team members at Epic Loan Systems, the pioneering loan management and servicing platform. During his pivotal tenure at Epic, Brent played an instrumental role in scaling the company from its early roots into a premier SaaS engine for high-volume consumer lenders. He worked shoulder-to-shoulder with lenders tackling the intricate realities of underwriting workflows, payment integrations, compliance mandates, and portfolio servicing.

Throughout his career, Brent has specialized in special finance and subprime lending—two of the most operationally demanding corners of credit. Navigating subprime credit requires zero tolerance for operational friction: customer acquisition margins are tight, verification and fraud hurdles are steep, and onboarding turnaround times can make or break a portfolio’s profitability. Brent’s extensive background gives him an intuitive grasp of the precise pressure points lenders face every day.

Redefining Customer Onboarding at LendAPI

LendAPI’s mission has always been simple: eliminate the months of custom engineering and millions of dollars traditionally required to stand up modern lending products. Today, our no-code decision engine, marketplace integrations, and application builder empower lenders to go live in days rather than quarters.

As our transaction volume surges and our roster expands across tier-one institutions, specialty finance companies, and innovative fintechs, onboarding is no longer just a support function—it is a strategic differentiator. Under Brent’s leadership, LendAPI is scaling customer onboarding into a frictionless, end-to-end launchpad:

• Accelerated Time-to-First-App: Streamlining workspace provisioning, data-source integrations, and scorecard testing so lenders can begin originating safely within hours of signing.

• Domain-Specific Solution Architecture: Leveraging Brent’s subprime and specialty finance mastery to help lenders design robust decisioning workflows, rulesets, and waterfall verifications right out of the box.

• Proactive Lifecycle Growth: Ensuring that every client continuously optimizes approval rates, minimizes default risk, and takes full advantage of new third-party providers on the LendAPI Marketplace.

Voices from Leadership

"Customer onboarding is the bridge where great software becomes great business outcomes. Having Brent join our team bridges the gap between pure product engineering and real-world lender execution. He lived through the evolution of loan management systems from day one at Epic, and he knows exactly what lenders need when deploying critical infrastructure. His leadership ensures our product roadmap and our client launch speed advance in complete lockstep."

— Andy Ivey, SVP of Product, LendAPI

"Lending is a high-stakes, real-time business, when a bank or fintech chooses LendAPI, they are trusting us with their growth engine. Brent’s twenty-year track record in subprime and specialty finance speaks volumes. He was right there at the start of Epic Loan Systems helping build the modern LMS landscape, and having him lead Customer Success will elevate our onboarding velocity and client satisfaction to world-class heights."

— Timothy Li, CEO & Co-Founder, LendAPI

"Throughout my career, whether in the early days at Epic or working with specialty lenders nationwide, I’ve seen firsthand how slow legacy onboarding drains momentum and revenue. LendAPI has built something truly transformative, a platform that gives lenders complete control without the multi-month engineering backlog. I couldn’t be more excited to join Andy, Tim, and the entire team to make LendAPI's onboarding the fastest, smoothest, and most dependable experience in the fintech industry."

— Brent Arundel, VP of Customer Success, LendAPI

Connect with Us

Brent will be actively working with existing partners and guiding new clients through their implementation journeys. Connect with Brent Arundel on LinkedIn to welcome him to the team, or reach out to LendAPI to see how our modular platform can accelerate your next credit product.