In this episode of the LendAPI Partner Podcast, host Timothy Li, Co-Founder and CEO of LendAPI, sits down with Debra LeJeune, a special friend of LendAPI. Debra, whose background originated in banking, is a former commercial banking officer. She discusses the formation of her company, Integrity, and how it focuses on a payment strategy to improve the lending and payment process.
What You’ll Learn:
How Debra's background in banking and as president of multiple companies led her to found Integrity.
Why Integrity was formed to combat the payments industry missing the mark on putting the customer first, locking clients into long-term contracts, and not having the customer's best interest in mind.
How Integrity provides agnostic advice and representation, ensuring the recommended technology stack is specific to the client and focused on their integrity. - Integrity's approach to payments, which involves taking the payment process across the entire life cycle, including infrastructure, onboarding new borrowers, and payment success.
How Integrity might set up a client with five, six, or seven different solutions to create the perfect waterfall, minimize issuer declines, and achieve a 10% to 30% lift in authorization approvals.
The importance of clients owning their payment data, utilizing network or universal tokens for validation, and having the infrastructure to waterfall onto other solutions with no downtime.
How a forensic analysis of a client's payment and authorization data can lead to advice on qualifying for lower interchange and having fewer false declines.
About Integrity Payments Group
Integrity Payments Group (IPG) positions itself as more of a payment strategy firm than a payment placement or bank-pushing firm. They focus on putting the client's needs first across the life cycle, which contrasts with traditional payments companies that might focus on locking people into a singular payment provider. Integrity uses its strategy to help clients with everything from infrastructure to collection
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