About Five9

Founded in 2001, Five9 has grown into a global leader in cloud-based contact center solutions, serving thousands of enterprise, mid-market, and SMB customers. With over two decades of experience, Five9’s platform supports hundreds of thousands of agent seats and handles billions of call minutes annually.

At its core, Five9’s Intelligent CX Platform combines AI and automation with robust omnichannel capabilities to create seamless customer journeys across voice, chat, email, SMS, and social channels. The platform is built for scalability and reliability, enabling organizations to quickly adapt to changing customer needs.

Five9 has invested heavily in AI, introducing GenAI Studio—a low-code environment that allows organizations to customize generative AI models for use cases like real-time Agent Assist, summarization, and intelligent virtual agents. These tools empower contact centers to improve resolution rates, reduce handle time, and enhance both agent and customer satisfaction.

The company also offers deep integrations with leading CRMs, extensive workforce optimization tools, and enterprise-grade analytics, making it a comprehensive solution for modern customer engagement.

Key Products & Offerings:

1. Cloud Contact Center Core

   • Omnichannel routing across voice, chat, email, SMS, and social.

   • Inbound, outbound, and blended voice capabilities.

   • IVR, predictive dialing, and high availability infrastructure.

2. Genius AI & GenAI Studio

   • Agent Assist with real-time suggestions and summarization.

   • Intelligent Virtual Agents for automated interactions.

   • GenAI Studio for building and tuning LLM-powered experiences.

3. Workforce Engagement & Optimization

   • Tools for scheduling, forecasting, quality monitoring, and coaching.

   • Speech and interaction analytics.

   • Performance dashboards and scorecards for agents and supervisors.

4. Reporting & Analytics

   • Real-time and historical dashboards and alerts.

   • Insights into contact center performance, SLAs, and agent activity.

5. Digital Engagement & Automation

   • Multichannel engagement across messaging and digital platforms.

   • Workflow automation to orchestrate customer journeys and callbacks.

6. CRM & Enterprise Integrations

   • Out-of-the-box connectors with Salesforce, Microsoft, Oracle, and others.

   • Custom integration support via APIs and toolkits.

7. Professional Services & Partner Ecosystem

   • Support for implementation, training, and optimization.

   • A broad network of certified partners and consultants.

8. Security, Compliance & Infrastructure

   • High-availability architecture with enterprise-grade security.

   • Compliance with industry regulations and standards.

Five9 is a leading cloud contact center platform that brings together AI-driven automation, omnichannel communication, workforce optimization, and enterprise-grade reliability. With tools designed to improve both customer and agent experiences, Five9 empowers organizations to deliver efficient, personalized, and intelligent customer service at scale.

For more information, please visit: www.five9.com

Contact @ Five9

Frederick Veloira | Email: frederick.veloira@five9.com