Casap delivers an AI-driven copilot platform designed for fintechs, credit unions, and banks. It helps organizations automate dispute resolution at scale, going live in under 60 days.

The platform comes with built-in regulatory compliance, covering major requirements like Reg-E, Reg-Z, Nacha, and card network rules. This ensures accuracy, boosts recovery rates, and cuts operating costs by as much as 50%.

By automating up to 30% of caseloads, Casap allows teams to focus on complex issues while improving efficiency and outcomes. It brings measurable improvements including faster processing, fewer customer contacts, reduced losses, and higher Net Promoter Scores.

Casap also provides multi-channel self-service options, letting members resolve issues through the channels they prefer. Its AI automation features include advanced dispute models, evidence optimization, automatic updates, and outcome predictions.

Beyond efficiency, Casap actively combats fraud by detecting both first- and third-party patterns, blocking bad actors, and ensuring expert guidance is available when needed. It supports a wide range of transactions such as card, ACH, EFT, ATM, and digital payments.

With strong funding and growth momentum, Casap is focused on redefining dispute management with AI-powered automation and fraud prevention.

Summary of Product and Services

• AI-powered copilot for dispute automation

• Built for fintechs, credit unions, and banks

• Compliance-ready with major regulations

• Automates up to 30% of caseloads

• Key results: faster processing, fewer contacts, reduced losses, higher NPS

• Multi-channel self-service for customers

• AI models for disputes, evidence optimization, and predictions

• Fraud prevention across first- and third-party disputes

• Supports diverse payment and transaction types

• Strongly funded to scale innovation